At Explorers Credit Union, we believe exceptional member experiences are built through knowledgeable service, trusted relationships, and personalized financial solutions. As a Member Services Representative II, you will play an important role in serving members, supporting branch operations, and helping team members deliver consistent, high-quality service.
This position combines member service, account management, and operational support responsibilities. In addition to handling day-to-day transactions, you will open and maintain member accounts, assist with debit card services, mentor team members, and serve as a resource for operational and product-related questions. The ideal candidate is detail-oriented, service-driven, and committed to helping members achieve their financial goals.
What You'll Do
- Deliver exceptional member service through in-person, phone, and other member interactions.
- Process member transactions including deposits, withdrawals, loan payments, cashier's checks, and money orders.
- Open and close member accounts, including IRAs, business accounts, and share certificates.
- Complete account maintenance requests, including address changes, stop payments, and other account updates.
- Assist with debit card services, including card orders, dispute processing, fraud alerts, instant issue services, and inventory management.
- Research and resolve member inquiries related to deposits, cleared checks, bill pay, debit cards, and other account services.
- Set up automatic funds transfers and process approved fee refunds.
- Mentor and train team members under the direction of management.
- Assist with balancing discrepancies and support teller operations as needed.
- Implement approved procedures and communicate with branch locations to maintain operational consistency.
- Serve as a resource for product questions and develop reference materials when needed.
- Exercise authorized override and teller reversal functions with appropriate approval.
- Support drive-through operations and branch support functions, including coin machine maintenance.
- Maintain compliance with Bank Secrecy Act requirements and identify potential suspicious activity.
- Perform additional duties as assigned to support the Member Experience team.
What You'll Bring
- High School Diploma or GED required.
- 1–3 years of teller, banking, credit union, or financial services experience preferred; willing to train the right candidate.
- Experience with account opening, account maintenance, and member service preferred.
- Strong attention to detail and organizational skills.
- Excellent, verbal, written, and timely communication skills.
- Professional appearance, attitude, and commitment to exceptional member service.
- Strong math, cash handling, and keyboarding skills.
- Ability to accurately manage and balance a cash drawer.
- Basic accounting knowledge is beneficial.
- Proficiency with computers, office equipment, and financial systems.
- Ability to train and guide others while working collaboratively across teams.
- Strong problem-solving skills and the ability to handle multiple priorities effectively.
Why Explore With Us?
Build the Foundation: Help strengthen member relationships and support the delivery of exceptional service that drives our Credit Union's continued growth and success.
Meaningful Impact: Make a difference every day by helping members navigate important financial decisions and access the products and services they need.
People-First Culture: Join a collaborative team that values service excellence, knowledge sharing, professional development, and meaningful connections with members and coworkers.
Work-Life Balance: Be part of an organization that values employee well-being while providing opportunities to develop your skills and advance your career in financial services.
All applicants must be able to pass a criminal background check and have a satisfactory credit report to be eligible for employment
