Customer Solutions Specialist
Supports and engages in First Dakota’s philosophy for exceptional customer service and is responsible for building strong customer relationships. Requires a strong understanding of First Dakota’s products or services, excellent communication skills, the ability to think critically and provide technical support. Hours include Monday-Friday 8-5.
Supports and engages in First Dakota’s philosophy for exceptional customer service and is responsible for building strong customer relationships. Requires a strong understanding of First Dakota’s products or services, excellent communication skills, the ability to think critically and provide technical support. Hours include Monday-Friday 8-5.
Duties
- Possess knowledge of deposit related products including digital banking, bill pay, eStatements, debit cards, online applications, etc.
- Share responsibility for inbound external customer call volume; assist with internal customer call volume as needed, and respond to customer inquiries via digital banking conversations or email.
- Act in accordance with First Dakota’s Phone Standards and provide exceptional customer service with every interaction
- Assist customers with account-related questions and requests
- Research and resolve customer issues, acting as the customer liaison between departments when necessary
- Complete customer and account maintenance, and check back reviews
- Complete daily maintenance reports
- Promote products and services and make referrals to other departments based on customer needs in accordance with First Dakota’s philosophies
- Adhere to policies and procedures regarding appropriate resolution of customer complaints
- Demonstrate effective decision making in determining corrections, fee waivers, and refunds through appropriate methods/solutions in order to meet customer’s needs
- Inform management of irregular or recurring issues and suggest improvements
- Attend and come prepared to all meetings and developmental training as necessary
- Attendance – consistently at work and on time
- Other duties as assigned.
Education Requirements
High school diploma or general education degree (GED);
Three to six months customer service or related experience;
Or equivalent combination of education and experience
Qualifications
Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail, strong problem-solving abilities, and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
Work Environment:
Office: The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate.
Physical Demands:
Light: The physical demands of this job include bending, sitting, and occasionally lifting up to 10 pounds with or without reasonable accommodation.
FIRST DAKOTA offers competitive compensation and excellent benefits including Medical, Dental, Life, Short and Long Term Disability, PTO, Career Apparel and 401(k). Successful applicant must pass pre-employment screening including credit history and criminal background.
Interested candidates may apply online at www.firstdakota.com/careers.
First Dakota National Bank is an Equal Opportunity Employer
Member FDIC
