We are hiring a full-time Loan Servicing & Special Projects Specialist to join our team. This position serves the bank’s customer relationships by providing support to Officers and external customers. This position will serve as the main point of contact for all servicing requests and special projects within Dakota MAC. The preferred location for this position is Yankton, but it is open to any First Dakota location as well. Hours include Monday-Friday 8-5.
Duties
Respond to calls and email inquiries, oversee the entire servicing request process from start to finish, while maintaining a high level of quality. Works collaboratively with teammates and stakeholders in the ongoing identification and implementation of special projects to provide exceptional service. Other duties may be assigned.
Loan Servicing Requests
- Enter and track requests in the DMAC Database
- Review and submit requests to the Secondary Market
- Complete searches Real Estate and UCC
- Order and review Title Insurance and Appraisals
- Verify or assist in documenting information for loan documents
- Request and review necessary entity documents
- Scan documents as necessary
- Record and file documents as needed
Special Projects
- Assist with Third Party requirements
- Assist with Preferred Lender (PLP) Review
- Assist with the calculation of Mortgage Servicing Rights (OMSR)
- Plan, facilitate, and offer training to our internal and external customers
- Maintain and enhance customer relations
- Assist the Dakota MAC Manager and Business Development Manager with expansion opportunities
Qualifications
Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must.
Must have the ability to self-motivate, quickly and independently recognize and respond to different situations, be flexible and analytical, be accessible and responsive, work efficiently and accurately both independently and with a team, accept and implement corporate strategies, manage time effectively, collaborate and influence, and professionally represent and demonstrate the values of our company.
Basic knowledge of loan administration and loan products, common record keeping systems, loan origination systems, Microsoft Office products, credit practices, credit administration, and Generally Accepted Accounting Principles (GAAP).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High school diploma or general education degree (GED); and
Minimum of 5 years of successful experience in two or more of the following areas: financially related customer service, loan processing, loan servicing, loan document review or loan closing
-OR-
Bachelor’s degree in accounting, business, marketing or related field; and
Minimum of one year of relevant experience
Knowledge of agricultural industry is desired (personal, professional, or educational)
Work Environment
Office: The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate.
Physical Demands
Light: The physical demands of this job include bending, sitting, and occasionally lifting up to 10 pounds with or without reasonable accommodation.
We offer competitive compensation and excellent benefits including Medical, Dental, Life, Short and Long Term Disability, PTO, Career Apparel and 401(k). Successful applicant must pass pre-employment screening including credit history and criminal background.
Interested candidates may apply online at www.firstdakota.com/careers.
First Dakota National Bank is an Equal Opportunity Employer
Member FDIC
