Customer Solutions Specialist

FIRST DAKOTA NATIONAL BANK is seeking a full-time Customer Solutions Specialist to join our Yankton team. Hours include Monday-Friday 8-5. Supports and engages in First Dakota’s philosophy for exceptional customer service and is responsible for building strong customer relationships. Requires a strong understanding of First Dakota’s products or services, excellent communication skills, the ability to think critically and provide technical support. 

• Possess knowledge of deposit related products including digital banking, bill pay, eStatements, debit cards, online applications, etc.
• Share responsibility for inbound external customer call volume; assist with internal customer call volume as needed, and respond to customer inquiries via digital banking conversations or email. 
• Act in accordance with First Dakota’s Phone Standards and provide exceptional customer service with every interaction
• Assist customers with account-related questions and requests
• Research and resolve customer issues, acting as the customer liaison between departments when necessary
• Complete customer and account maintenance, and check back reviews 
• Complete daily maintenance reports
• Promote products and services and make referrals to other departments based on customer needs in accordance with First Dakota’s philosophies
• Adhere to policies and procedures regarding appropriate resolution of customer complaints
• Demonstrate effective decision making in determining corrections, fee waivers, and refunds through appropriate methods/solutions in order to meet customer’s needs
• Inform management of irregular or recurring issues and suggest improvements
• Attend and come prepared to all meetings and developmental training as necessary
• Attendance - consistently at work and on time
• Other duties as assigned.

Interested candidates may apply online at www.firstdakota.com/careers.

First Dakota National Bank is an Equal Opportunity Employer

Member FDIC