Job Summary
A teller handles all types of bank transactions in the teller window and through the drive through. A teller provides service to customers regarding daily transactions, including receipts and payment of cash, answering questions and they also assist in training new hires.
Essential Functions
- Open and close the bank.
- Provide great customer service to all customers and non-customers.
- Answer customer questions or guide them to the people who can.
- Complete general teller duties:
- Balance drawer;
- Make consumer and commercial deposits;
- Cash checks for both customers and non-customers;
- Issue monetary instruments;
- Perform withdraw transactions;
- Process credit card payments and loan payments;
- Redeem savings bonds;
- Issue gift cards;
- Order checks and debit cards.
- Fill out necessary reports and logs - for example, monetary check log; CTRs and SARs.
- Fill out proper paperwork for WSUDs and stop payments and handle them correctly.
- Perform cash advances and settle those batches.
- Load and balance TOD.
- Fill cash and coin orders for the teller drawers and to balance the vault.
- Prepare money to sell to the federal reserve when needed to ensure the vault is within limit.
- Perform all other duties as assigned.
Required Knowledge, Skills, and/or Abilities
- Exceptional people skills/customer service skills
- Computer knowledge/data entry and typing skills
- Communication skills both verbal and written
- Basic accounting and math skills
- Cash handling and ability to maintain a cash drawer
- Attention to detail and organizational skills
- Teamwork; honesty; time management and integrity
- Problem solving and conflict resolution skills
Education/Experience
- High school diploma or equivalent is required
- Previous experience working directly with public and handling cash is preferred
Physical Requirements
- Prolong periods of standing and working on a computer
- Must be able to lift up to 15 pounds at a time
